FREQUENTLY ASKED QUESTIONS /

How long does it take you to ship a purchase?


We know you want to get your purchase as soon as possible, so our processing time is 2-4 business days before shipping date.




How do you ship orders?


Our standard shipping is with registered mail that usually takes 15 days to arrive, however it may take longer in some cases up to 20 days.
We offer two shipping upgrades :
EcoPost delivery that takes 8-10 business days to arrive.
EMS delivery that takes 3-5 business days to arrive destination.
if you need fast delivery you may choose one of the shipping upgrades in checkout when purchasing an item.




How long does shipping takes?


It usually takes 15 days to arrive, however it may take longer in some cases up to 20 days.
We offer two shipping upgrades :
EcoPost delivery that takes 8-10 business days to arrive.
EMS delivery that takes 3-5 business days to arrive destination.




How do I know if my order was shipped?


After shipping was made you'll receive e-mail with shipment date and parcel track number.




How does the jewelry packed?


Every jewelry arrives packed in a nice gift box, wrapped with an elegant ribbon . A nice gift bag is added to your order delivery package too.




What is your return policy?


We want you to be happy with your purchase, however, we accept returns and cancellations. Contact me within: 7 days of delivery arrival Ship items back within: 14 days of delivery arrival Request a cancellation within: 12 hours of purchase I don't accept exchanges ​​ But please contact us if you have any problems with your order. Conditions of return: Buyers are responsible for return shipping costs. We will refund item's cost after its arrival back to us. If the item is not returned in its original condition, the buyer is responsible for any loss in value.




What are your payment's methods?


We accept PayPal (and credit card via PayPal) With PayPal, you can pay also with credit cards even if you don't have a Pay Pal account. Just continue with the flow and you will see that option with PayPal. Although we admire the blockchain technology, we do not accep BitCoin.




Can I ask for custom design?


Yes of course. We will customize any detail in any item by request.
Chain length, strands colors combinations, symbols,anything you want to change in a specific item you liked. We will also receive custom orders, if you are inspired, or celebration an event as Bath Mitzva, bridal shower gift, etc - Let's chat and we hope we can make it happen Please contact us and we will be happy to help.




Can you ship to third side?


Yes, you can purchase any jewelry you like to give as a gift. Just write us a note with the name and full address you want us to make the shipping to. You can also write us the personal words you want to add and we will add it to the gift box.




How to keep the jewelry?


In order to give the jewelry long life, take it off before showring or swimming. Do not spray perfume on it.





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CONTACT CHENZ STUDIO /

email: info@chenzdesigns.com

address: Hadera, Israel

phone: +972 502 473733

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